Frequently Asked Questions

Products

Are your kitchen tools dishwasher safe?

Most stainless steel and silicone items are, and the product page says so. Anything with a wooden handle or a wooden board lasts longer when it is hand washed and dried straight away.

What temperature can the silicone tools take?

Food-grade silicone spatulas, mats and tongs are generally rated to around 400-450°F, which covers ordinary stovetop and oven use. The exact rating is listed on each product page.

Are the storage containers airtight and food safe?

Our pantry canisters and food storage sets have sealing lids designed to keep dry goods and leftovers fresh, and are made from food-safe materials. Capacities are listed in the description so you can plan your shelf space.

Do your glasses and mugs come as sets?

Some are sold as sets and some individually. The number of pieces and the capacity in ounces are stated in every drinkware listing.

Is everything brand new?

Yes. Every product sold by Onlinecooks is new and ships in its original packaging. We do not sell refurbished or open-box items, and we do not offer gift wrapping.

Shipping

Where do you deliver?

To all 50 US states. We do not ship internationally at the moment.

What does shipping cost?

Nothing. Standard shipping is free on every order, whatever the size, with no minimum. There is no express or expedited option.

How long until my order arrives?

We process orders within 0-1 business days, and standard delivery then takes 2-3 business days. Orders placed after 2:00 PM MT are processed the next business day.

How do I follow my parcel?

A tracking number is emailed to you the moment your order is dispatched. Use it to check progress at any time.

Payment

Which payment methods can I use?

We accept Shop Pay, PayPal, Google Pay, Apple Pay, Visa, Mastercard, American Express, Discover, Diners Club, Elo, JCB, and UnionPay. The methods available for your order are shown on the payment step at checkout.

Is it safe to pay on your site?

Yes. Checkout is SSL-encrypted and payments are processed by Shopify Payments, which is PCI-DSS compliant. Your full card details are never stored by us.

Returns

When can I return something?

Within 30 days of delivery, if the item has a manufacturing defect, was damaged in transit, or is not the item you ordered. We are not able to accept returns for change of mind or personal preference, so please ask before ordering if you are unsure about a size or material.

How do I start a return?

Email support@onlinecooks.com with your order number and a short description of the problem. For transit damage, report it within 72 hours of delivery and attach photos of the product, the outer box, the shipping label and the inner packaging. We reply within 1-2 business days with next steps, and we pay the return postage on approved returns.

How long does a refund take?

Once the returned item reaches us and has been inspected, the refund is issued to your original payment method within 3-7 business days. Your bank may take a few more days to show it.

Contact

How can I reach you?

By email at support@onlinecooks.com, or by phone at +1 (623) 457-9959 during Monday-Saturday, 9:00 AM - 6:00 PM MT. Every message gets a reply within 1-2 business days.