Shipping Policy

Effective date: September 17, 2026

Everything you need to know about how Onlinecooks gets your order to your door.

Where we ship

We deliver to all 50 US states. International shipping is not available: we do not ship to addresses outside the United States, including US territories and military addresses.

One service, and it is free

Every order ships by standard shipping at no charge, with no minimum order value. We do not offer expedited or express delivery, so there is no faster paid option to choose at checkout.

Processing time

Orders are prepared and handed to the carrier within 0-1 business days, Monday to Friday, excluding major US holidays. Orders placed after 2:00 PM MT are processed on the next business day.

Transit time

After dispatch, standard delivery usually takes 2-3 business days. Remote addresses, weather and carrier volume around holidays can add a day or two.

Tracking

When your parcel leaves, we email you a tracking number. Follow the link in that email to see where your order is at any time. If the tracking page has not updated 24 hours after dispatch, give it a little longer; carriers sometimes scan parcels only at the first sorting hub.

What you pay

The total on the final checkout screen, which is the product price plus any applicable sales tax, is all you pay. Delivery is free, and there are no additional charges after you confirm.

What free shipping does not include

Free shipping covers delivery to the address you gave at checkout. It does not include installation, assembly, unpacking or in-home placement. Please make sure your address is complete and correct; we cannot redirect a parcel once it has been dispatched, and orders returned to us because of an incorrect address will need to be re-shipped.

Lost or late parcels

If tracking has stopped moving or your order is well past the expected delivery window, email us with your order number. We will open a trace with the carrier and, if the parcel cannot be located, arrange a replacement or refund.

Damaged on arrival

If the box arrives damaged, keep all the packaging and let us know within 72 hours of delivery with photos, as described in our Refund & Returns Policy.

Contact

• Email: support@onlinecooks.com
• Phone: +1 (623) 457-9959
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT