Privacy Policy

Effective date: September 17, 2026

This policy describes what personal information Onlinecooks ("we", "us", "our") collects through onlinecooks.com, why we collect it, who we share it with and the choices you have. By using the site or placing an order you agree to the practices described here.

1. What we collect

We collect only what is needed to run the shop and serve you:

• Contact details: your name, email address, phone number, and the shipping and billing addresses you enter at checkout.
• Order details: what you bought, when, at what price, and any messages you send to customer support.
• Payment details: handled entirely by Shopify Payments. Your full card number and security code go straight to the processor and are never stored on our servers; we retain only the last four digits and the card type.
• Device and usage data: IP address, browser and device type, pages viewed, referring URLs and timestamps, collected automatically when you browse.
• Cookies: small files placed by the site to keep your cart, remember preferences and measure traffic (see section 5).

2. Why we use it

• To process, ship and track your orders, and to handle returns and refunds.
• To answer your questions and provide customer support.
• To detect and prevent fraud and unauthorised transactions.
• To understand how the site is used so we can improve it.
• To meet legal, tax and accounting obligations.
• To send marketing emails, but only if you have opted in; every such email carries an unsubscribe link.

3. Who we share it with

We share personal information only with the service providers needed to operate the store, and only for that purpose:

• Our e-commerce platform, which hosts the site and stores order data.
• Shopify Payments and the payment networks, to process your payment.
• Shipping carriers, to deliver your parcel and provide tracking.
• Analytics providers, to measure site performance in aggregate.

We may also disclose information when a law, regulation, court order or legal process requires it, or when necessary to protect our rights, our customers or the security of the site. We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Data retention

We keep your information for as long as it is needed to complete your order, provide support, resolve disputes and satisfy legal obligations such as tax record-keeping. When it is no longer needed for any of these, it is deleted or anonymised.

5. Cookies and similar technologies

Cookies keep the site working (for example, holding the items in your cart), remember your settings and tell us which pages are visited most. You can block or delete cookies in your browser settings, but some parts of the site, including checkout, may stop working properly without them.

6. How we protect your data

All traffic between your browser and the site is encrypted with SSL/TLS. We apply administrative, technical and physical safeguards to the information we hold, and payment data is handled under PCI-DSS by our processor. No system is perfectly secure, however, and we cannot promise that unauthorised access will never occur.

7. Your rights and choices

You can, at any time:

• Ask what personal information we hold about you.
• Ask us to correct or delete it.
• Opt out of marketing emails using the unsubscribe link or by writing to us.

To use any of these rights, email support@onlinecooks.com. We may need to verify your identity before acting on a request.

8. California residents (CCPA)

If you live in California, the California Consumer Privacy Act gives you additional rights:

• Right to know the categories and specific pieces of personal information we have collected about you.
• Right to delete that information, subject to the exceptions the law allows.
• Right to opt out of sale: we do not sell personal information. Should that ever change, we will provide a clear opt-out first.
• Right to non-discrimination: exercising these rights will never affect the service or prices you receive.

Send CCPA requests to support@onlinecooks.com with "CCPA Request" in the subject line.

9. Children

The site is not directed at children under 13 and we do not knowingly collect personal information from them, in line with COPPA. If you believe a child has given us personal information, contact us and we will delete it promptly.

10. Changes to this policy

We may revise this policy from time to time. The current version is always published on this page with its effective date, and we encourage you to check it occasionally.

11. Contact

• Email: support@onlinecooks.com
• Phone: +1 (623) 457-9959
• Address: 2313 E Boston St, Chandler, AZ 85225
• Hours: Monday-Saturday, 9:00 AM - 6:00 PM MT